Last Updated: [30 september 2025]

Welcome to BigVid.ai (“Company”, “we”, “our”, “us”).

Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.bigvid.ai, use our products, or interact with our services (collectively, the “Services”).

By using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

We collect both personal and non-personal information to provide and improve our services.

a. Information You Provide

When you use our Services, you may provide:

• Contact Information: name, email address, phone number, company name.
• Business Information: industry, business size, or marketing preferences.
• Payment Information: billing address, credit/debit card details (processed securely through third-party providers).
• Communications: messages, emails, chats, or calls made through our platform.

b. Automatically Collected Information

When you access our website or dashboard, we automatically collect:

• Usage Data: pages visited, features used, session duration, browser type, and device information.
• Cookies & Tracking: small files used to recognize you, store preferences, and measure performance (see Section 8).
• Voice & AI Interaction Data: if you use our AI Voice Agent, we may process call audio, transcriptions, or chat logs to improve accuracy and personalization.

c. Information from Third Parties

We may receive information from:

• Advertising partners (Meta, Google Ads, LinkedIn, etc.)
• CRM integrations or lead-capture tools
• Payment processors and analytics services

2. How We Use Your Information

We use your data to:

1. Provide and maintain our Services
2. Respond to inquiries and support requests
3. Deliver marketing communications (with your consent)
4. Improve AI models and voice-agent accuracy
5. Analyze usage trends and optimize performance
6. Prevent fraud, enforce terms, and ensure security
7. Comply with legal obligations

We never sell your personal data.

3. Legal Bases for Processing (GDPR)

If you are located in the EU or UK, we process your data under the following legal bases:

• Contractual Necessity: to provide you the Services.
• Consent: for marketing or cookies.
• Legitimate Interests: to improve products and detect fraud.
• Legal Obligation: to comply with applicable laws.

4. How We Share Information

We only share your information in limited ways:

• Service Providers: with trusted vendors (CRM, analytics, email, cloud hosting) who process data on our behalf.
• Business Transfers: if we merge, acquire, or restructure, your data may be transferred.
• Legal Requirements: to comply with court orders, subpoenas, or government regulations.
• Consent: if you grant explicit permission for us to share information.

We do not sell, rent, or trade your data for marketing purposes.

5. Data Retention

We keep personal information only for as long as necessary to fulfill the purposes outlined here, comply with our legal obligations, and resolve disputes.

You may request deletion of your data at any time (see Section 10).

6. Data Security

We use industry-standard safeguards, including:

• SSL/TLS encryption for all data in transit
• Encrypted databases and secure data centers
• Access controls, monitoring, and staff training
• Regular audits and vulnerability assessments

However, no online system is 100% secure. You use our Services at your own risk.

7. International Data Transfers

Your data may be processed in countries outside your own.

When we transfer data internationally, we use safeguards like Standard Contractual Clauses (SCCs) or equivalent mechanisms under GDPR.

8. Cookies & Tracking Technologies

We use cookies, web beacons, and pixels for:

• Authentication and session management
• Website analytics (Google Analytics, Meta Pixel)
• Marketing and ad performance tracking

You can manage cookie preferences through your browser or opt-out via our cookie banner.

9. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your data.
• Correction: Update or correct your information.
• Deletion: Request data erasure (“Right to be Forgotten”).
• Restriction: Limit certain processing activities.
• Portability: Receive data in a structured, machine-readable format.
• Opt-Out: From marketing emails or automated decision-making.

To exercise these rights, contact us at privacy@bigvid.ai.

10. Children’s Privacy

Our Services are not directed to individuals under 16.

We do not knowingly collect data from children. If you believe a minor has provided information, contact us and we will delete it promptly.

11. Links to Other Websites

Our website may contain links to third-party sites.

We are not responsible for their privacy practices. Please review their policies before providing personal information.

12. Updates to This Policy

We may update this Privacy Policy periodically.

Changes will be posted on this page with a new “Effective Date.”

Material changes may also be communicated via email or dashboard notice.

13. Contact Us

For privacy questions, data requests, or complaints, please contact:

BigVid.ai

Email: hello@bigvid.aihello@bigvid.aihello@bigvid.ai

Website: https://www.bigvid.ai

Address: 30 N Gould St 53734 Sheridan Wy 82801 USA30 N Gould St 53734 Sheridan Wy 82801 USA30 N Gould St 53734 Sheridan Wy 82801 USA30 N Gould St 53734 Sheridan Wy 82