Last Updated: [30 september 2025]

Welcome to BigVid.ai (“Company”, “we”, “our”, or “us”).

These Terms and Conditions (“Terms”) govern your access to and use of our website https://www.bigvid.ai, our products, and any related services, applications, integrations, or features (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you may not access or use our Services.

1. Acceptance of Terms

By using BigVid.ai, you confirm that:

• You are at least 18 years old, or of legal age in your jurisdiction to enter into a binding agreement.
• You have read, understood, and agree to these Terms and our Privacy Policy.
• If you use our Services on behalf of a business or organization, you have authority to bind that entity to these Terms.

2. Description of Services

BigVid.ai provides software and automation solutions designed to help businesses:

• Capture and manage leads through forms, ads, and messages.
• Automate callbacks, follow-ups, and appointment booking using AI Voice Agents.
• Log and manage customer data via an integrated CRM.
• Run digital advertising and social media marketing campaigns.

Our Services may include a combination of software, AI systems, data integrations, and human support.

We reserve the right to modify, suspend, or discontinue any part of the Services at any time without prior notice.

3. User Accounts

To access certain features, you may need to create an account. You agree to:

• Provide accurate and complete information when registering.
• Keep your login credentials secure.
• Be responsible for all activity under your account.

If we detect suspicious, fraudulent, or abusive activity, we may suspend or terminate your account.

4. Acceptable Use Policy

You agree not to use the Services to:

1. Violate any applicable law or regulation.
2. Send spam, misleading messages, or unsolicited communications.
3. Collect or process personal data without consent.
4. Upload or distribute harmful code, malware, or automated scripts.
5. Interfere with or disrupt the operation of our systems or networks.
6. Resell, copy, or modify our software without authorization.

BigVid.ai reserves the right to monitor use and enforce compliance with this policy.

5. Payment Terms

If you purchase a paid plan or subscription:

• Fees are billed as described during checkout.
• Payments are processed securely through third-party providers.
• All payments are due in advance and non-refundable, except where required by law.
• You authorize us to automatically charge recurring fees until you cancel.
• You may cancel at any time, but access remains active until the end of your billing cycle.

We reserve the right to adjust pricing with reasonable notice.

6. Intellectual Property Rights

All materials, software, designs, logos, graphics, AI models, and code associated with BigVid.ai are the property of BigVid.ai or its licensors.

You are granted a limited, non-exclusive, non-transferable license to use the Services for your business operations.

You may not:

• Reverse engineer, decompile, or modify our software.
• Copy or reuse any proprietary elements without consent.
• Use our trademarks or branding without written permission.

7. AI Voice Agent Disclaimer

Our AI Voice Agent is designed to simulate human conversation and automate lead communication.

You acknowledge that:

• The AI may record, transcribe, or analyze voice data to perform its functions.
• It is your responsibility to ensure compliance with applicable telemarketing, privacy, and recording laws in your jurisdiction.
• BigVid.ai is not liable for misuse of AI-generated communications by users.

8. Data Protection & Privacy

Your privacy is important to us.

All data collection and processing are governed by our Privacy Policy.

By using our Services, you consent to such processing and warrant that all data provided is accurate and lawful.

9. Third-Party Services

Our platform may integrate or connect with third-party services such as CRMs, social media APIs, or ad platforms.

We are not responsible for the content, availability, or practices of those third parties.

Use of third-party tools is governed by their own terms.

10. Service Availability & Downtime

We strive for continuous availability but do not guarantee that the Services will be uninterrupted, secure, or error-free.

Scheduled maintenance or unforeseen issues may cause temporary downtime.

We are not liable for any business loss or damages arising from such interruptions.

11. Limitation of Liability

To the fullest extent permitted by law:

• BigVid.ai and its affiliates shall not be liable for indirect, incidental, consequential, or punitive damages arising from your use or inability to use the Services.
• Our total liability for any claim shall not exceed the amount you paid to us in the previous three (3) months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless BigVid.ai, its officers, employees, and partners from any claim, loss, or damages (including legal fees) arising out of:

• Your use of the Services,
• Violation of these Terms, or
• Infringement of any third-party rights.

13. Termination

We may suspend or terminate your account at any time if:

• You breach these Terms,
• Your payment fails or subscription expires,
• You engage in fraudulent or abusive activity.

Upon termination, your access to all Services will cease, but your obligations (e.g., payment, indemnity, confidentiality) will survive.

14. Disclaimer of Warranties

Our Services are provided on an “as is” and “as available” basis.

We make no warranties, express or implied, including:

• Fitness for a particular purpose,
• Merchantability,
• Non-infringement, or
• Accuracy of AI outputs or analytics results.

AI-generated outputs may vary, and users are responsible for verifying final results.

15. Modifications to Terms

We may revise these Terms at any time.

Updated versions will be posted on our website with a revised effective date.

Your continued use of the Services after such changes constitutes your acceptance.

16. Contact Us

If you have questions about these Terms or our Services, please contact us:

BigVid.ai

Email: hello@bigvid.aihello@bigvid.aihello@bigvid.aihello@bigvhello@bigvid.aihello@bigvid.ai

Website: https://www.bigvid.ai

Address:30 N Gould St 53734 Sheridan Wy 82801 USA